Questions & answers
Your questions. Clear answers.
Everything important about quotes, costs, handover guarantee, insurance and dates – short and clear.
General
Which services does Prime Move offer?
Prime Move GmbH offers moves (private, senior, business), transports of furniture and general cargo, moving and end-of-tenancy cleaning with an agreed handover guarantee as well as clearances and disposal – individually or combined, with one contact person.
In which regions does Prime Move operate?
The company is based in Worblaufen near Bern. All services are offered throughout Switzerland, with a focus on Bern, Solothurn and Fribourg. Prime Move also carries out moves and transports to Europe.
Moving
How much does a move in Bern or Zurich cost?
The effort depends on furniture and boxes, distance, floors, lift, walking distances and the extra services you want. We clarify these points before the quote. Photos or a visit help narrow down the scope. Services and costs are set out in your personal quote.
Do you also handle packing and unpacking?
Yes. You decide whether we pack the whole household, only fragile items or nothing at all. The chosen scope is recorded in the quote.
Are short-notice moving dates possible?
We check short-notice requests against available teams and vehicles. A requested date is not yet a confirmed booking. Especially around the end of the month, an early request makes sense.
Transport
Do you also transport single pieces of furniture?
Yes. We also take on single pieces of furniture or general cargo – packed with protection and secured. Tell us the dimensions, weight and access so we can plan the right vehicle and team.
Do you also drive abroad?
Yes. We carry out moves and transports to Europe as well. Customs formalities and the required documents are discussed before the job.
Are my goods insured?
Business insurance and transport insurance are in place. The specific cover depends on the respective policy and its conditions. We discuss special items before the job.
Cleaning
How much does an end-of-tenancy cleaning cost?
Apartment size, condition, windows, blinds and the agreed cleaning work determine the effort. Please also tell us the handover date. You receive a quote for the discussed scope; we don't quote a flat online price without these details.
What does the agreed handover guarantee mean?
It refers to the cleaning work agreed in the quote for the apartment handover. Procedure, conditions and any follow-up cleaning are recorded before the job is awarded. Damage and repairs are not cleaning services.
Can I combine moving and cleaning?
Yes. We coordinate the move, the cleaning and the handover. Select both services in your request. You have one contact person; scope, dates and costs are agreed together.
Disposal
How much does a clearance or disposal cost?
The effort depends on quantity, types of material, disassembly, floors and access. Based on photos or a visit we prepare a quote for the agreed scope.
How is everything disposed of?
We sort by material and bring recyclable items to the right collection and recycling points. The rest is disposed of properly.
Can clearance and cleaning be combined?
Yes. After the clearance we hand over the rooms broom-clean or, on request, take care of the complete final cleaning.
Packing & unpacking
Can I book packing only – without a move?
Yes. Packing and unpacking is also available as a stand-alone service, for example if you organise the transport yourself. Scope and date are recorded in the quote.
Which packing material do you use?
Sturdy moving boxes, packing paper, bubble wrap, furniture blankets and special boxes for dishes and clothes. We bring the material and take it back after unpacking on request.
When does the packing take place?
Usually before moving day, so that only loading remains on the day itself. For smaller households both can happen on the same day. We agree the schedule with you.
International moving
Which countries do you move to?
To Germany, France and other European countries – and from there to Switzerland. Tell us the destination and date in your request; we check feasibility and prepare the quote.
Who takes care of customs?
We discuss the customs formalities and the required documents with you before the job, for example the inventory list for household goods. That way you know in advance what you need to prepare.
Are my belongings insured during the journey?
Business insurance and transport insurance are in place. The specific cover depends on the respective policy and its conditions. We discuss special items before the job.
Regions
Do I need a parking permit for a move in the city of Bern?
If the moving vehicle has to stop on public ground, a permit for temporary use is usually required in the city of Bern. We discuss access and the parking spot with you and clarify who applies for the permit.
How quickly is Prime Move on site in Bern?
Our base in Worblaufen lies directly on the city boundary of Bern. Visits and jobs in Bern and the surrounding area are therefore possible with short journeys.
Do you handle moves from Zurich to Bern?
Yes. Moves between Zurich and Bern are among our frequent routes. One team handles the move-out, transport and move-in; on request we clean the old apartment for the handover.
Does a moving company from Bern make sense for a move within Zurich?
Yes, if the service and price are right. The journey is shown transparently in the quote, so you can compare our offer directly.
Do you also handle moves from Basel to neighbouring countries?
Yes. Moves and transports to Germany, France and other European countries are part of our offer. Customs formalities are discussed before the job.
How does a move in Basel's city centre work?
We plan for narrow lanes and limited parking in advance. We clarify access, the parking spot and any permit with you so that moving day runs smoothly.
Do you work throughout the canton of Fribourg?
Yes. We operate throughout the canton of Fribourg – in the city of Fribourg, the Lake district, the Sense district and the Gruyère district.
Can I move from Fribourg to Bern and have the old apartment cleaned?
Yes. We combine moving and cleaning and coordinate both with your handover date – with one contact person for both locations.
Is a moving company from Bern worthwhile for a move in Lausanne?
For moves between Vaud and German-speaking Switzerland, a partner based in Bern is often ideal because both locations are served by one team. The journey is shown transparently in the quote, so you know the total cost in advance.
Do your teams speak French?
Yes. Requests, visits and jobs in French-speaking Switzerland can take place in French – from the quote to the apartment handover.
Do you also work in Zug, Nidwalden or Obwalden?
Yes. Besides the canton of Lucerne we serve all of Central Switzerland – Zug, Nidwalden, Obwalden, Schwyz and Uri. We plan the journey in the quote.
Can the move and the final cleaning in Lucerne take place on the same day?
Depending on the size of the apartment and the handover date, that is possible. We coordinate the move-out, cleaning and handover with you so that everything is ready on time.
Do you come from Bern for a move within Aargau?
Yes. Aargau is easy to reach from Worblaufen. We plan the journey and show it in the quote – you see the total cost in advance.
Do you also offer clearances and disposal in Aargau?
Yes. We carry out apartment, cellar and business clearances including proper disposal and recycling throughout the canton of Aargau.
Do you handle moves from Solothurn to Bern?
Yes. Moves between Solothurn and Bern are part of our core area. We coordinate dates, cleaning and the apartment handover at both locations.
Do you also clean apartments in Solothurn for the handover?
Yes. We offer moving and end-of-tenancy cleaning with an agreed handover guarantee throughout the canton of Solothurn.
Do you handle moves from Neuchâtel to Bern or Biel?
Yes. Moves along the Neuchâtel – Biel – Bern axis are among our frequent routes. We plan the handover and move-in dates at both locations with one contact person.
Do you also clean apartments in La Chaux-de-Fonds for the handover?
Yes. We offer moving and end-of-tenancy cleaning with an agreed handover guarantee throughout the canton of Neuchâtel – including the Jura towns.

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